CIS 112 - Help Desk Concepts

Course Advisories: CIS 101.

Introduction to computer help desk methodologies using the ITIL framework.

Text Books/Course Materials
Important Section Information
Section Information as of 25-MAR-2025 09:03:46 AM

  • Title: CIS 112 Help Desk Concepts
  • CRN: 44896
  • Instructor: Olga Jones
  • Internet/Web Instructional Method
  • Section Corequisites: NONE
  • Bldg/Room: Online Class

    • Meeting Time
    9 hours/week
    Seating Availability
    Waitlist Availability
    Capacity Taken Available Capacity Taken Available
    30 13 17 5 0 5
    Critical Dates for this Course
    Term: Fall 2024
    Last day to add class: 28-OCT-2024
    Last day to drop with an enrollment refund: 24-OCT-2024
    Last day to drop without a "W": 28-OCT-2024
    Last day to drop with a "W": 20-NOV-2024
    Census Date: 29-OCT-2024
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    SBCC 8.2